Frequently Asked Questions
General
Are your pieces handmade?
Yes. Every piece is crafted by hand in our Dallas, TX studio. Slight variations in color, form, and texture are a natural result of the process—and part of what makes each piece uniquely yours.
Do you offer studio visits or appointments?
While we don’t have a public retail space, we offer studio visits. If you’d like to discuss a project in person or pick up your order, please reach out.
Accounts & Quotes
Can I create an account on your website?
Yes! With an account, you can access personalized pricing, create estimates, and place orders with your designer or trade discount applied.
How do I create an account?
Use the email address you'd like associated with your orders to sign up here. Once your account has been approved and you are logged in, you’ll be able to view your custom pricing, generate quotes, and place orders with ease.
Can I generate quotes or invoices?
Yes. After logging into your account, you can create quotes that reflect your discount and convert them to orders when ready. This is especially useful for design approvals, budgeting, or sharing with clients and teams.
Orders
Can I place a large or bulk order for a project or business?
Absolutely. We work with interior designers, architects, and commercial clients on custom projects. For large quantity or wholesale inquiries, please contact us—we’d love to hear more about your vision.
Can I customize an existing piece?
Yes. If you love a specific design but want a different size, glaze, or finish, send us a note. We’ll let you know what’s possible and provide a quote.
How do I place a custom order?
Custom orders can be placed directly through our website. If you're looking for something specific, please reach out to us via our contact form or email us at info@paulschneiderceramics.com.
Can I request a rush order?
If you’re working with a tight deadline—especially for an install or event—please let us know at the time of purchase. While our standard lead time for custom work is 6–8 weeks, we’ll do our best to accommodate your timeline.
Shipping
How long does shipping take?
In-stock pieces typically ship within 3–5 business days. Custom orders take 6–8 weeks to produce. Once shipped, orders are delivered via FedEx Ground.
Do you offer local pickup?
Yes! Free local pickup is available from our Dallas, TX studio. Select the “Pick up in store” option at checkout, and we’ll be in touch to coordinate a time.
How will my order be packaged?
All items are carefully wrapped with protective materials to ensure safe delivery. We take great care in packing each piece to preserve its integrity from our hands to yours.
When will I receive tracking information?
Tracking details will be sent via email once your order has shipped. You’ll be able to monitor your shipment every step of the way.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the custom and handmade nature of our work, we are unable to offer returns. If there is a concern with your order, please contact us.
What if my order arrives damaged?
We do our best to ensure every order is packed securely, but if something arrives damaged, please contact us.
Why don’t you accept returns or exchanges?
Because each item is either custom-made or produced in small runs, we’re unable to offer returns. We want you to be thrilled with your purchase—so if something isn’t right, reach out and we’ll make it right whenever possible.
Still have questions?
We’re here to help. Reach out anytime at info@paulschneiderceramics.com or through our contact form, and someone will get back to you shortly.